Refund policy

Effective Date: June 30, 2026

At AuraVitaBeauty.com ("AuraVitaBeauty," "we," "our," or "us"), customer satisfaction is our priority. We are committed to providing high-quality natural health supplements, beauty products, and Over-the-Counter (OTC) medicines sourced from trusted manufacturers.

This Return & Refund Policy explains your rights regarding returns, refunds, exchanges, and order cancellations. It is intended to comply with the Australian Consumer Law (ACL) and applies to all purchases made through www.AuraVitaBeauty.com.

1. Your Rights Under Australian Consumer Law

Nothing in this Return & Refund Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (ACL).

Under the ACL, you may be entitled to a repair, replacement, or refund if a product:

Is faulty, defective, or unsafe;
Is significantly different from its description or sample;
Is not of acceptable quality; or
Does not perform as reasonably expected.

Where required by law, these consumer guarantees apply regardless of any other terms in this policy.

2. Change of Mind Returns

If you change your mind, we may accept returns within 30 days from the date your order is delivered, provided that the product:

Is unopened, unused, and in its original condition;
Has all original packaging, labels, and tamper-evident seals intact;
Is in resalable condition;
Is accompanied by proof of purchase.

Change-of-mind returns are accepted at our discretion and are not required under Australian Consumer Law.

Original shipping charges are non-refundable unless otherwise required by applicable law.

3. Non-Returnable Products

For health, hygiene, and safety reasons, we cannot accept returns of:

Opened or used dietary supplements;
Opened vitamins or herbal supplements;
Opened OTC medicines;
Opened beauty or personal care products;
Products with broken or missing safety seals;
Perishable products;
Gift cards;
Clearance or final sale items;
Products damaged due to misuse, improper storage, or customer negligence.

These exclusions do not affect your rights under the Australian Consumer Law.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is:

Damaged during shipping;
Defective;
Expired upon arrival; or
Different from the item you ordered,

please contact us within 7 days of receiving your order.

To help us resolve your claim quickly, please provide:

Your order number;
A description of the issue;
Clear photographs of the product;
Photographs of the packaging (if applicable).

After reviewing your claim, we may provide an appropriate remedy, including:

A replacement product;
A repair (where applicable);
A full or partial refund; or
Another remedy available under the Australian Consumer Law.
5. How to Request a Return

Before returning any product, please contact our Customer Support team for return authorization.

AuraVitaBeauty.com

Email: info@auravitabeauty.com

Phone: +61 408 536 139

Please include:

Your full name;
Order number;
Product name(s);
Reason for the return;
Supporting photographs (if applicable).

Returns sent without prior authorization may not be accepted.

6. Return Shipping Costs

If the return is the result of:

A defective product;
An incorrect item supplied;
A damaged shipment; or
Any error on our part,

AuraVitaBeauty.com will cover the reasonable return shipping costs or provide a prepaid return shipping label where available.

For approved change-of-mind returns, customers are responsible for return shipping costs.

7. Refund Processing

Once your returned product has been received and inspected, we will notify you of the outcome.

If your refund is approved:

The refund will be issued to your original payment method.
Refunds are generally processed within 5–10 business days.
Depending on your bank or payment provider, additional processing time may apply before the funds appear in your account.
8. Exchanges

We will gladly exchange products where:

The wrong item was supplied;
The product arrived damaged;
A manufacturing defect is identified; or
An exchange is required under Australian Consumer Law.

All exchanges are subject to product availability.

9. Order Cancellations

Orders may be cancelled only if they have not yet entered processing or shipment.

Once an order has been dispatched, it cannot be cancelled and will instead be handled in accordance with this Return & Refund Policy.

10. International Orders

Customers outside Australia are responsible for ensuring that products purchased from AuraVitaBeauty.com comply with the import laws and regulations of their destination country.

AuraVitaBeauty.com is not responsible for:

Customs delays;
Import restrictions;
Customs duties or taxes;
Product confiscation by customs authorities; or
Regulatory actions taken by foreign government agencies.

Refunds generally cannot be issued for products refused or confiscated due to local import regulations unless required by applicable law.

11. Product Safety

Natural health supplements, beauty products, and OTC medicines should always be used in accordance with the manufacturer's instructions.

Customers should carefully read all labels, ingredient lists, dosage instructions, warnings, and precautions before use.

If you experience an adverse reaction, discontinue use immediately and consult a qualified healthcare professional.

12. Limitation of Liability

To the fullest extent permitted by law, AuraVitaBeauty.com shall not be liable for any indirect, incidental, consequential, or special damages arising from the purchase or use of products sold through our Website.

Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded under the Australian Consumer Law.

13. Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

AuraVitaBeauty.com

231 Loloma Court

Glen Iris, VIC 3146

Australia

Email: info@auravitabeauty.com

Phone: +61 408 536 139

Website: www.AuraVitaBeauty.com

14. Changes to This Policy

AuraVitaBeauty.com reserves the right to amend or update this Return & Refund Policy at any time.

Any changes become effective immediately upon publication on this page. The updated Effective Date shown above indicates the latest revision.