Shipping policy

Effective Date: June 30, 2026

Thank you for shopping with AuraVitaBeauty.com. We are committed to providing reliable, secure, and efficient shipping services to customers throughout Australia and around the world.

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from www.AuraVitaBeauty.com.

1. Business Information

AuraVitaBeauty.com

231 Loloma Court

Glen Iris, VIC 3146

Australia

Email: info@auravitabeauty.com

Phone: +61 408 536 139

Website: www.AuraVitaBeauty.com

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding Australian public holidays.

During promotional events, holiday periods, or times of high order volume, processing times may be extended.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

3. Shipping Destinations

AuraVitaBeauty.com currently ships to:

All Australian states and territories;
Most international destinations where our products are legally permitted for import.

Certain products may not be available for shipment to specific countries due to local laws, import regulations, or carrier restrictions.

4. Estimated Delivery Times
Domestic Shipping (Australia)

Estimated delivery time:

5–10 business days

Delivery times may vary depending on:

Delivery location;
Courier service performance;
Weather conditions;
Peak shopping periods;
Remote or regional delivery areas.
International Shipping

Estimated delivery time:

7–14 business days

International delivery times may vary depending on:

Destination country;
Customs clearance procedures;
Local postal or courier services;
Import regulations;
Public holidays.

Please note that customs inspections or other regulatory processes may occasionally extend delivery times beyond our estimated timeframe.

5. Shipping Costs

Shipping charges are calculated during checkout based on:

Delivery destination;
Package weight;
Package dimensions;
Selected shipping method.

Any free shipping promotions will be clearly displayed on our Website when available.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (where available).

Tracking information may require up to 48 hours after dispatch to become active.

7. Customs, Duties and Taxes

International orders may be subject to:

Import duties;
Customs fees;
Goods and Services Tax (GST);
Value Added Tax (VAT);
Other local taxes or government charges.

These charges are determined by the destination country and are the responsibility of the customer unless otherwise stated during checkout.

AuraVitaBeauty.com has no control over these fees and cannot estimate their amount.

8. Import Regulations

Customers are responsible for ensuring that products purchased from AuraVitaBeauty.com comply with the import laws and regulations of their destination country.

AuraVitaBeauty.com is not responsible for:

Customs delays;
Import refusals;
Product confiscation;
Import restrictions;
Regulatory actions taken by customs or government authorities.

Orders refused or confiscated due to local import regulations are generally not eligible for refunds unless required by applicable law.

9. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If an order is returned because of:

An incorrect or incomplete address;
Failed delivery attempts;
Refused delivery;

additional shipping charges may apply before the order can be reshipped.

10. Lost, Stolen or Delayed Shipments

Once an order has been transferred to the shipping carrier, delivery is under the carrier's control.

While we will assist customers in investigating delivery issues, AuraVitaBeauty.com is not responsible for delays or losses resulting from:

Courier service disruptions;
Customs inspections;
Severe weather;
Transportation interruptions;
Industrial action;
Natural disasters;
Other events beyond our reasonable control.

If your shipment appears to be delayed or lost, please contact us promptly so we can assist in working with the carrier.

11. Damaged Shipments

If your order arrives damaged, please notify us within 7 days of delivery.

Please provide:

Your order number;
A description of the damage;
Clear photographs of the product;
Photographs of the shipping packaging.

After reviewing your claim, we may provide a replacement, refund, or another appropriate remedy in accordance with the Australian Consumer Law (ACL).

12. Order Cancellations

Orders may only be cancelled before they have entered processing or shipment.

Once an order has been dispatched, it cannot be cancelled and will instead be handled in accordance with our Return & Refund Policy.

13. Natural Health Supplements, Beauty Products and OTC Medicines

AuraVitaBeauty.com sells natural health supplements, beauty products, and Over-the-Counter (OTC) medicines.

Customers are responsible for ensuring that purchased products may legally be imported, possessed, and used in their country or jurisdiction.

Certain products may not be available for shipment to specific destinations due to local regulatory requirements.

14. Force Majeure

AuraVitaBeauty.com shall not be liable for shipping delays or delivery failures caused by circumstances beyond our reasonable control, including but not limited to:

Natural disasters;
Bushfires;
Floods;
Severe weather;
Government actions;
Customs inspections;
Transportation disruptions;
Public health emergencies;
Industrial disputes;
Carrier service interruptions.
15. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

AuraVitaBeauty.com

231 Loloma Court

Glen Iris, VIC 3146

Australia

Email: info@auravitabeauty.com

Phone: +61 408 536 139

Website: www.AuraVitaBeauty.com

16. Changes to This Shipping Policy

AuraVitaBeauty.com reserves the right to amend or update this Shipping Policy at any time without prior notice.

Any changes become effective immediately upon publication on this page. The Effective Date shown above indicates the latest revision.